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The complete guide to
dog and cat
medical conditions

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Our guide has been authored by qualified veterinarians, but should not be taken as substitute for medical advice or professional veterinary consultation. If your pet displays any unusual symptoms, we strongly advise seeking guidance from a veterinarian

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Questions People Ask Us

faq
  • What are the warning signs that indicate I should seek veterinary care?

    While many dog owners can recognize when their pet is unwell, there are specific signs that should immediately prompt you to contact or visit your veterinarian. These include apathy, difficulty breathing, rapid pulse, tremors, frequent vomiting, diarrhea, red or cloudy eyes, trouble standing or moving, and a noticeable limp.

  • What behavioral cues suggest that my dog is experiencing pain?

    When a dog is in pain due to illness or a medical issue, several behavioral changes may become apparent. These include a decrease in mood, loss of appetite, increased aggression such as growling or biting, restlessness, seeking hiding spots, avoiding social interactions, reduced activity or reluctance to engage in normal behaviors, and inappropriate elimination.

  • My dog is unwell and the clinic is closed. What should I do?

    In such situations, it’s essential to act swiftly to ensure your pet receives the care they need. Utilize various resources such as the internet, your veterinarian’s contact information, or recommendations from friends to locate an emergency veterinary clinic nearby. Immediate action is crucial for your pet’s well-being, so don’t hesitate to seek help without prior approval. Once your pet has received the necessary treatment, you can then proceed to submit a claim through the website’s personal area. To prepare for future emergencies, consider compiling a list of emergency centers in your area or any places you frequently visit, ensuring you have contact details readily available when needed.

  • Does the insurance also cover pre-existing illnesses that my dog has?

    No, insurance typically does not cover pre-existing conditions. The purpose of insurance is to provide coverage for unforeseen events that occur after the policy is in effect. Similar to human insurance, pet medical insurance does not cover conditions that existed before you purchased the policy or during the waiting period.

  • What about medications for various diseases? Are they covered by insurance?

    Yes, medications prescribed by the veterinarian during a visit, as well as those purchased afterwards or retrospectively, are covered. This includes steroids, antibiotics, anti-inflammatories, pain relievers, drops, or ointments…we cover them all.