Hi,
how can we help?
how can we help?
You’ve got questions, we’ve got answers
I am having trouble accessing my account – what should I do?
Don’t worry! Contact us at info@animalia.pet or call us at 1 888 719 4629 and we will help you out!
Does Animalia have a customer portal or an APP?
We have a customer portal that you can access via your laptop, phone, tablet or whatever device you have.
How do I change my personal or contact information?
You can change your information by contacting us at info@animalia.pet or by calling us at 1888 719 4629.
What’s covered?
Different plans have different coverages. We at Animalia believe in providing your pet with the most comprehensive coverage out there. The whole shebang, as we like to call it. With Animalia, there’s no such thing as basic coverage. Our all-in-one premium coverage is the crème de la crème; the pick of the litter.
That means we’ll cover your vet bills following injuries, accidents and illnesses, including diagnostics, procedures and treatments required – lab work, imaging scans, hospitalization, emergency care, surgeries, complete sick visits & exam fees, specialist visits, cancer treatments, prescription meds… But that’s not all. Also included in your coverage (no extra charge) are tele-vet services (as many as you need), Behavioral therapy (with real trainers and behaviorists and even online), alternative care (for when conventional medicine is just not enough), prescription food & dietary supplements* and even orthodentic treatments. And if you’re looking for a more extensive dental coverage, you can always choose our comprehensive dental care add-on.
But that’s not all. Also included in your coverage, at no extra charge, are tele-vet services (as many as you need), behavioral therapy (with certified veterinary behaviorists and even online) and alternative care.
Head-to-tail. It’s that simple.
* Prescription food and supplements not included in Florida coverage.
What if my pet needs emergency treatment?
Head to your nearest Vet or Emergency Clinic pronto! No permission or referral is required for emergency visits. Once your pet is back on their feet, simply contact Animalia to file your claim.
Do you need my pet’s medical records?
Yes, your pet’s medical history will allow us to get to know them better and determine which conditions if any, are considered pre-existing. When purchasing our policy, you allow us to communicate with your Vet on your behalf and obtain that information. This will also help speed things up when reviewing your claim.
Can I cancel anytime?
You may cancel your policy at any time by notifying us in writing – just drop a line to info@animalia.pet. No hard feelings. You may even be entitled to a pro-rated refund of your premium.
What are pre-existing conditions and are they covered?
A pre-existing condition refers to any injury or illness noticed by you or your Vet before starting or during a waiting period. Most pet insurance companies won’t cover them. In fact, the most common reason for denying a claim is that it has been made for a pre-existing condition. Under this list, you can find conditions like hip dysplasia or asthma. However, Animalia covers curable conditions like an ear or urinary tract infections, if your pet had them before but showed no symptoms again for 12 months prior to the end of your waiting period. We’ll also cover chronic diseases (like cancer or diabetes) with symptoms first shown after the waiting period is over.
Can I visit any vet?
Absolutely! We trust the Vet you trust. As long as your Vet is licensed to provide Veterinary care in the state they operate in, choose the Vet you, and your pet, are comfortable with. This applies to any licensed Specialist or Emergency Clinic as well.
FAQ by category
- Pet insurance
Do you offer unlimited coverage?
Our highest coverage level is $25,000 a year.
Do you offer a multi-pet policy?
We’ve got your whole furry family covered! Just click “Add another pet” when getting a quote, or send us an email at info@animalia.pet. Up to 5 pets can be attached to one policy, and you’ll even get a 5% discount for keeping the whole family covered.
I don’t see a way to add on wellness to my plan?
At this moment we do not include wellness or routine care in our policies or offer it as an add-on , including spaying and neutering.
I cannot find my dog or cat breed on the list?
No worries! Not finding your dog or cat’s breed on a list doesn’t mean they’re excluded – just choose the mixed breed option or the breed that seems the most similar to your dog or cat.
How do I make a quote?
Please make a quote at animalia.pet and click on ¨Get my Quote.¨
How does pet insurance work?
Pet insurance works on a reimbursement basis. That means:
- You’ll pay the Vet directly and upfront.
- You’ll then submit your bill for reimbursement on our website.
- Once your claim is reviewed and approved, you’ll get reimbursed based on the options you selected for your policy (annual limit, reimbursement rate, and annual deductible – see later).
Why should I insure my pet?
Well for starters, your pet relies on you! They can’t protect themselves. They’re also, just like us humans, vulnerable to the unexpected. Luckily, Veterinary medicine has progressed dramatically, allowing groundbreaking medical solutions for pets. Did you know for instance, that animal prosthetics, laser therapy, cancer vaccines, Laparoscopy and even MRI, are all veterinary treatments that weren’t an option just ten years ago? These advancements, however, come with a cost.
Pet insurance offers you freedom from cost-based decisions and allows you to focus on healing, not billing.
Why should I get pet insurance and not a savings account?
Certainly, both options have their sets of benefits and drawbacks, but which option truly is the best for you and your pet? In theory, putting a little away each month in anticipation of future Vet bills sounds quite logical. It really does.
But let’s say you did manage to save $5,000 before your dog swallowed a rock during one of your daily walks. The cheaper option would be abdominal X-rays and close observation for 24-48 hours. Only $520. The risk? Potential internal injury or intestinal obstruction. And then there’s the better option- endoscopic retrieval or surgical removal that will prevent life-threatening complications that may occur if the object is left within the gastrointestinal tract. $1,500-$3,500.
And let’s say you go with the more expensive and better option. Good for you. But what if an emergency strikes again? And again? And again? When it comes to your money, you’ll probably think twice. That’s the beauty of insurance. It allows you to use our money instead of your money.
With pet insurance you can finally say: “Doc, do whatever it takes. I have Animalia”. No hesitation whatsoever.
Subject to terms and conditions of the policy.
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